Snap Tiles Return And Refund Policy
At Snap Tiles, we are committed to providing high-quality interlocking modular floor tiles and ensuring customer satisfaction. Please read our refund policy carefully to understand your rights and options.
Returns and Refunds
1. Change of Mind
If you change your mind about your purchase, you may return unopened and unused products within 14 days of delivery for a refund or exchange. The items must be in their original packaging and in resalable condition. Return shipping costs for change-of-mind returns are the responsibility of the customer.
2. Faulty or Damaged Goods
If your Snap Tiles product arrives damaged or is faulty, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no cost to you, including return shipping.
3. Incorrect Orders
If you receive the wrong product, please notify us within 7 days of delivery. We will rectify the issue promptly by sending the correct items or issuing a refund.
How to Request a Refund or Exchange
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Contact our customer service team at support@snaptiles.com.au with your order number and details of the issue.
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We may ask for photos of the product to assess any faults or damages.
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Once approved, we will provide instructions for the return and process your refund or exchange promptly.
Refund Method
Refunds will be processed to the original payment method within 14 business days after the returned items are received and inspected.
Non-Refundable Items
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Products that have been used, installed, or damaged after delivery
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Items returned outside the 14-day change-of-mind period
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Custom or special order products (if applicable)
Consumer Guarantees
This refund policy does not affect your statutory rights under the Australian Consumer Law. You have the right to a repair, replacement, or refund if the product is faulty, not as described, or does not meet the consumer guarantees.