Privacy Policy – SnapTiles.com.au
Effective Date: 11/08/2025
Last Updated: 13/08/2025
Snap Tiles (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from snaptiles.com.au.
- Information We Collect
We may collect the following types of personal information:
- Contact details: Name, address, email, phone number.
- Payment details: Credit/debit card information (processed securely via our payment provider; we do not store full card details).
- Order information: Purchase history, delivery address.
- Account details: Login credentials (if you create an account).
- Website usage information: IP address, browser type, device details, cookies, and site activity.
- How We Collect Your Information
We collect your information when you:
- Place an order on our website.
- Create an account.
- Subscribe to our newsletter or marketing updates.
- Contact us via email, phone, or our contact form.
- Browse our website (through cookies and analytics tools).
- How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Communicate with you about your orders and enquiries.
- Send you marketing and promotional materials (you may opt out at any time).
- Improve our website, services, and customer experience.
- Comply with legal obligations.
- Disclosure of Your Information
We may share your personal information with:
- Service providers: Payment gateways, shipping carriers, IT and marketing support.
- Legal authorities: If required by law or to prevent fraud.
- We do not sell or rent your personal information to third parties.
- Storage and Security
We store personal information securely using encryption, firewalls, and restricted access controls. While we take all reasonable steps to protect your information, no data transmission over the internet can be guaranteed to be completely secure.
- Cookies and Tracking
We use cookies to improve website functionality, analyse site traffic, and provide a better shopping experience. You can disable cookies in your browser settings, but some site features may not work properly.
- Access and Correction
You can request access to your personal information or ask us to correct it if it is inaccurate. Contact us via the details below.
- Marketing Communications
By providing your email or phone number, you agree to receive marketing messages from us. You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly.
- Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
- Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:
Snap Tiles
Email: support@snaptiles.com.au
Phone: +61 403 991 992
Website: https://www.snaptiles.com.au